EQD Direct

TERMS AND CONDITIONS

Ordering and delivery information

Delivery Charges

Payment

Returns Policy

Privacy policy

General

 

ORDERING & DELIVERY INFORMATION

We endeavour to process your order as quickly as possible and will usually despatch all orders within 5 days of receipt (subject to receiving full payment).

If an item is out of stock you will be contacted via email or telephone to discuss substituting the product or keeping the item as a back order for you.

Once you have placed and paid for your order you will receive an email from us stating all the details of your order.

We ship via a UK courier company and/or by Royal Mail.  The goods will be delivered to the delivery address provided by the customer.  Some deliveries may require a signature and the carrier will not leave the items without a signature. Please contact us if you need to discuss this.

If the courier cannot deliver the parcel he will leave a card stating that he has called and giving information relating to a redelivery date.  It is the customer’s responsibility to ensure that goods can be delivered within the hours of 9-5 Monday to Friday.

If you have a special date that you need to receive the items by, please ensure that you inform us of this date, by email or telephone, and we will endeavour to meet this date if it is possible.

 

DELIVERY CHARGES

 Carriage Charges to UK Mainland

Orders up to £15 Royal Mail 1st Class Recorded Service £3.95

Orders over £15 Courier Service £5.95

Orders over £100 carriage FREE

Carriage Charges to areas outside UK Mainland
The carriage charges listed below apply to orders of any value:

Northern Ireland £19.00 – 2 Day Service

Isle of Man £19.00 – 2 Day Service

Scottish Islands £19.00 – 2 Day Service

Scilly Isles £19.00 – 2 Day Service

Republic of Ireland – up to 30Kg - £14.00 – 2 Day Service

Carriage charges to the EU and Worldwide

Please contact customer services for shipping quotes for the EU and Worldwide.

 

PAYMENT

We only accept UK Pounds sterling payments on this site. We accept credit/debit card payments both online and by telephone.  The cards accepted on this site are :

Visa Credit
Visa Debit
Mastercard Credit
Mastercard debit
JCB
Visa Electron
Maestro

We do accept UK cheques with the cheque guarantee number and expiry date written on the reverse.  Goods will be despatched once the cheque has cleared through our bank account.  Please allow up to 7 days for the cheque to clear.

 Cheques should be made payable to EQD Ltd and sent to :

EQD Ltd
Unit 9 Stockwood Business Park
Stockwood
Redditch B96 6SX
Worcestershire, England

 

RETURNS POLICY

If you are not completely satisfied with your order please let us know and we will endeavour to resolve the issue.

In the unlikely event your goods are faulty please contact us within 3 working days of receipt of the item and we will arrange for either a credit or a replacement to be sent out. Goods are only substituted after discussing the situation with the customer by phone, fax or email.

The shopper has the right to cancel the order with EQD Ltd within 7days after the receipt of goods and the goods should be returned to us in the original packaging and in a re-saleable condition. When the goods are received at the EQD Ltd address then a refund will be made to the customer.  Please note thtatwe advise that a trackable means of posting is used to ensure that the goods are returned to us.  If you need to return a product please send it to :EQD Ltd , Unit 7 The Sidings, Station Road, Guiseley, Leeds LS20 8BX, England.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

PRIVACY POLICY

If you purchase an item or items from us we will have your email address, phone number, address and credit card details.  This information is only used to facilitate your order.

We are committed to protecting your privacy.  We will only use the information collected from you lawfully (in accordance with the Data Protection Act 1998).

Data collected on this site is only used for the following purposes:

*      1, Take and fulfil customer orders

*      2, Administer and enhance the site and shopping service

*      3, Only disclose information to third parties for goods delivery purposes.

 

COOKIES

Cookies are used on this site.  Cookies are small amounts of data sent to your web browser by a web server.  Our cookies keep track of the goods in your shopping basket and act as markers as you move around the site.

TERMS AND CONDITIONS

This website is owned and operated by EQD Ltd a UK limited company, registration number 2674585.

 

ACCEPTANCE

Your use of this website indicates your acceptance of our Terms and Conditions.

 

COPYRIGHT

All content of this website is copyright © EQD Ltd.  All rights reserved. Certain toy images are copyright of their respective owners and used under licence by EQD Ltd.

 

ABUSE

You agree not to download, copy, reproduce, modify, store redistribute or commercially exploit it in any way any part of the content of this website or to use it for any illegal or improper purpose.

If you need any assistance with our website or have any questions relating to any of the above please do not hesitate to email us on EQD@btconnect.com

 Address:
 EQD Ltd
Unit 7, The Sidings
Station Road
Guiseley
Leeds LS20 8BX
West Yorkshire
United Kingdom

Email: eqd@btconnect.com

Phone: 01943 877288 (International: 00 44 1943 877288)

Fax: 01943 877289 (International: 00 44 1943 877289)

Opening Times: Mon - Thurs 9am - 5:00pm, Fri am - 4:00pm

VAT: GB 584441231